Client Service Agreement

1. Overview. Veyl provides website design, AI automation, lead capture, SEO, booking systems, and support services.

2. Scope. Scope is agreed before work begins. Excluded unless agreed in writing: logo design, full brand identity, paid stock assets, unlimited revisions, paid advertising, guaranteed rankings, custom software beyond agreed setup.

3. Payments. Full payment is required upfront. Files, domain, launch, and handover may be withheld until payment is received in full.

4. Revisions. Website projects include up to two rounds of reasonable revisions unless otherwise agreed. Additional revisions are charged at £50/hr (minimum £50).

5. Completion time. Where a 72-hour completion time is agreed, the timeline begins when payment is received, scope confirmed, and required content and access supplied.

6. Client responsibilities. The client must provide all required information, materials, approvals, and access. Veyl is not responsible for delays caused by the client.

7. Ownership. Once full payment is received, the client owns the final content and design created for them, excluding third-party software, platforms, templates, stock assets, and licensed materials.

8. AI & automation. AI tools may produce incorrect responses. The client is responsible for reviewing AI-generated content. Veyl does not guarantee specific leads, bookings, AI accuracy, or uptime.

9. SEO. Veyl does not guarantee first-page Google rankings, traffic levels, or revenue.

10. Liability. Veyl’s total liability will not exceed the amount paid for the specific service in question.

11. Portfolio. Unless requested in writing, Veyl may display the completed project in its portfolio or marketing.

12. Governing law. This agreement is governed by the laws of England and Wales.